Privacy Policy

Who We Are

Event Flow Co. provides event planning, coordination, consultation, and related services for weddings, quinceañeras, milestone events, cultural celebrations, and community gatherings.

Our website address is: https://eventflowco.com

If you have questions about this Privacy Policy or our privacy practices, you can contact us at info@eventflowco.com.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an inquiry, request information, schedule a consultation, purchase a service or product, or communicate with us.

This information may include:

• Your name
• Email address
• Phone number
• Event date and location
• Event type and planning details
• Service interests and preferences
• Information submitted through an inquiry or contact form
• Appointment and scheduling information
• Any other information you choose to provide

How We Use Your Information

We may use the information we collect to:

• Respond to questions, inquiries, and consultation requests
• Provide, coordinate, and improve our services
• Schedule and manage consultations or planning calls
• Communicate with you about your event or requested services
• Maintain business, accounting, tax, and service records
• Prevent spam, fraud, misuse, or unauthorized activity
• Improve website functionality and user experience
• Meet legal, insurance, accounting, or other business obligations

Website Inquiry Forms

When you submit an inquiry through our website, we may collect the information you provide in order to review your request, respond to you, understand your event needs, and determine how we may assist you.

Submitting an inquiry allows us to contact you about your request, potential services, and any consultation you schedule. Submitting an inquiry does not automatically subscribe you to promotional or marketing emails.

Third-Party Services

We use trusted third-party service providers to help operate our website, collect inquiries, schedule consultations, and manage communications.

Fluent Forms

We may use Fluent Forms to collect information submitted through website contact, inquiry, and consultation request forms. Information submitted through these forms may include your name, email address, phone number, event details, and any other information you choose to provide.

FluentCRM

We may use FluentCRM to organize inquiry information and manage communications related to requested services, consultations, and client relationships.

Calendly

We use Calendly to allow visitors to schedule consultations and planning calls. When you schedule an appointment through Calendly, Calendly may collect information such as your name, email address, selected appointment date and time, and any additional information you choose to provide in the scheduling form.

Calendly processes information according to its own privacy policy and terms. You can review Calendly’s privacy information on its website.

Other Service Providers

We may also use website hosting, security, spam-prevention, analytics, email, payment-processing, and other service providers where necessary to operate our website and provide our services.

These providers may process personal information as needed to provide their services to us. Their handling of information may also be governed by their own privacy policies and terms.

Client Communications and Marketing

If you submit an inquiry, schedule a consultation, or become a client, we may contact you about your inquiry, appointment, event, requested services, invoices, documents, or other business-related matters.

If you separately opt in to receive marketing communications, we may send occasional planning tips, updates, offers, or other promotional content. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Cookies and Similar Technologies

Our website and third-party services may use cookies, scripts, pixels, or similar technologies to operate website features, protect against spam, remember preferences, support scheduling tools, measure website performance, and improve the user experience.

You can manage or block cookies through your browser settings. If you disable cookies, some website features may not function properly.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to respond to your inquiry, provide requested services, manage our business relationship, maintain business and financial records, resolve disputes, and meet legal, accounting, tax, insurance, or other applicable obligations.

• Inquiry and consultation information may be retained for up to 24 months after our last communication with you, unless a longer period is reasonably needed for a legitimate business or legal purpose.
• Client information and service records may be retained for up to 7 years after services are completed, or longer when needed for legal, tax, accounting, insurance, dispute-resolution, or recordkeeping purposes.

When personal information is no longer needed, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements and reasonable technical limitations.

Accessing or Correcting Your Information

You may request access to, correction of, or updates to the personal information we hold about you.

To make a request, email info@eventflowco.com.

Please include your name, the email address you used to contact us or schedule a consultation, and a description of your request. We may need to verify your identity before completing a request.

We will review and respond to privacy-related requests within a reasonable period and as required by applicable law.

Privacy Questions and Requests

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

You may contact us about how your information is collected, used, stored, corrected, or deleted. We will review privacy-related inquiries and respond as promptly as reasonably possible.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information through our website, please contact us at info@eventflowco.com. We will take reasonable steps to review the situation and delete the information when appropriate, unless we are required to retain it by law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include limiting access to personal information, using password-protected systems, working with service providers that maintain security measures, and reviewing our data-handling practices.

However, no website, internet transmission, storage system, or electronic method of communication is completely secure. We cannot guarantee the absolute security of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or legal obligations. When we make changes, we will update the “Last Updated” date at the beginning of this policy. We encourage you to review this page periodically.